"Martin Heffels" <is.i***@oris.ityou.info> wrote in message
news:bv24m21i0tb0p3hcc1ks0vq63b072a8pri@4ax.com...
> On Mon, 20 Nov 2006 18:46:32 GMT, "AnthonyR" <nospam@nospam.com> wrote:
>
>>Well, live and learn I guess, but the web page at videoguys.com hasn't
>>been
>>changed this last Thursday when I wrote to Gary so I am wondering, if it's
>>not a deceptive ad on purpose? Gary I had more faith in you than that
>>after
>>all these years of helpful posts on this group.
>
> Well you are jumping to conclusions very quick, AnthonyR. Your original
> question hasn't been answered, and yet you talk about "deceptive
> advertising". Now you have a good right to complain about talking so long
> until you receive an answer, but the other thing is out of order at the
> moment!
>
> -martin-
> --

"AnthonyR" <nospam@nospam.com> wrote in message
news:8mo8h.16949$tb6.12447@news-wrt-01.rdc-nyc.rr.com...
>
> "Martin Heffels" <is.i***@oris.ityou.info> wrote in message
> news:bv24m21i0tb0p3hcc1ks0vq63b072a8pri@4ax.com...
>> On Mon, 20 Nov 2006 18:46:32 GMT, "AnthonyR" <nospam@nospam.com> wrote:
>>
>>>Well, live and learn I guess, but the web page at videoguys.com hasn't
>>>been
>>>changed this last Thursday when I wrote to Gary so I am wondering, if
>>>it's
>>>not a deceptive ad on purpose? Gary I had more faith in you than that
>>>after
>>>all these years of helpful posts on this group.
>>
>> Well you are jumping to conclusions very quick, AnthonyR. Your original
>> question hasn't been answered, and yet you talk about "deceptive
>> advertising". Now you have a good right to complain about talking so long
>> until you receive an answer, but the other thing is out of order at the
>> moment!
>>
>> -martin-
>> --
>
> Hi Martin,
>
> I hope that I am wrong, I've been waiting for 4 days without opening the
> shrink wrap on the training DVD in case they wanted to exchange it for me,
> and I got a reply from them in one day last week when I asked a question
> before ordering, but as I was eager to get to the training part and no
> replies in 4 days I got a little antsy, lol.
> Like I said, if it was an honest mistake, I will gladly apologize but why
> the silence when sales replies are handles so quickly?
> And on the phone Kelly told me, that the promo is for just the basic
> training, not the complete and when I told her the web clearly shows and
> say it's the complete being advertised she wanted me to speak to John the
> tech guy. How is he going to handle incorrect advertising? It didn't make
> sense to me.
> But I'll see if he ever calls me back or I hear from Gary on here.
>
> Thanks for your reply Martin
>
>

"AnthonyR" <nospam@nospam.com> wrote in message
news:cKm8h.32368$Fw5.32146@news-wrt-01.rdc-nyc.rr.com...
> Hi Guys,
>
> I wrote Gary directly last Thursday and customer service and then called
> directly today but was switched to the tech support guys voicemail, so I
> decided maybe a web post will get Gary's attention? And alert others not
> to fall for the deceptive ad on their web site and be disappointed as I
> was.
>
> I was looking thru their web site and noticed a "Big Splash Promotion" for
> the Avid Liquid 7 Upgrade, which not only included
> the usual 3 software pieces (Hollywood FX Pro, Title Deko Pro, and Magic
> Bullet Movie Looks) but also said they included Class On Demands..Complete
> Training for Avid Liquid 7. Which alone is valued at $99. So I thought
> that is too good a deal to pass up.
>
> I did a quick google search to see if perhaps it was available elsewhere
> online cheaper, as I've shelled out enough for constant updates to
> software (who hasn't).
> And I found someone on Amazon selling an unopened box which also included
> the 3 big splash promo for $169 (it's sold now).
> And even guygraphics has the promo on sale at $177
> http://www.guygraphics.com/GGPROD-21801.html
>
> But I remembered the ($99) Complete Avid Liquid 7 training is only
> included at Videoguys.com so I placed an order there.
> And so I would qualify for their $200 free shipping offer ordered a
> ShuttleXpress also, Total Order $270.83
> http://www.videoguys.com/bigsplash.html
>
> But what I got was only the Basic training cd from Class on Demand
> (basically a promo to order the full Complete training)
> In fact the Basic training for avid isn't even sold anywhere, value to me,
> ziltsh, nada.
>
> I discretely e-mailed both Gary and customer service just in case it was
> an honest mistake in packaging. But had no reply in 4 days
> and so decided to call directly today, they told me to speak to a
> technical support guy and then handed me off to his voice mail, how nice.
> I am awaiting his call back as I left my name and number.
>
> I can't help but feel cheated as I would have ordered the upgrade for $169
> (it had free shipping) and then ordered whatever training I prefer myself
> separately with the extra money, I didn't really need the shuttlexpress
> (which by the way, came in a box marked (not to be sold) promo unit only
> ( was charged $49).
>
> Well, live and learn I guess, but the web page at videoguys.com hasn't
> been changed this last Thursday when I wrote to Gary so I am wondering, if
> it's not a deceptive ad on purpose? Gary I had more faith in you than that
> after all these years of helpful posts on this group.
>
> Please prove me wrong!
>
> Thanks for reading this everyone,
> Sincerely,
> AnthonyR.
>
>

"Digital Video Solutions" <webmas***@digitalvideosolutions.com> wrote in
message news:beydnb1jjfahuf7YnZ2dnUVZ_qydnZ2d@comcast.com...
> It seems obvious that there was a mistake in the shipment. You speak of
> receiving only one DVD, while the Class on Demand Liquid 7 is comprised of
> 7 DVD's.... just like the "Big Splash" page you refer to says. Call back
> and ask for Herb Ricco, he'll get it straightened out for you. There's a
> chance Gary and Rich are off somewhere this time of year. The Bettan
> family has not stayed in business as long as they have by using
> "deceptive" advertising! Call Herb, and your problem will be solved.
> --
> Larry Johnson
> Digital Video Solutions
> webmas***@digitalvideosolutions.com
> http://www.digitalvideosolutions.com
>
> "Serving Boston and New England from our offices in beautiful downtown New
> Bedford, Massachusetts!"
> 877-227-6281 Toll Free Sales Assistance
> 774-202-3512 Customer Service
> 508-990-1398 Fax
>
>
>

"AnthonyR" <nospam@nospam.com> wrote in message
news:cKm8h.32368$Fw5.32146@news-wrt-01.rdc-nyc.rr.com...
> Hi Guys,
>
> I wrote Gary directly last Thursday and customer service and then called
> directly today but was switched to the tech support guys voicemail, so I
> decided maybe a web post will get Gary's attention? And alert others not
> to fall for the deceptive ad on their web site and be disappointed as I
> was.
>
> I was looking thru their web site and noticed a "Big Splash Promotion" for
> the Avid Liquid 7 Upgrade, which not only included
> the usual 3 software pieces (Hollywood FX Pro, Title Deko Pro, and Magic
> Bullet Movie Looks) but also said they included Class On Demands..Complete
> Training for Avid Liquid 7. Which alone is valued at $99. So I thought
> that is too good a deal to pass up.
>
> I did a quick google search to see if perhaps it was available elsewhere
> online cheaper, as I've shelled out enough for constant updates to
> software (who hasn't).
> And I found someone on Amazon selling an unopened box which also included
> the 3 big splash promo for $169 (it's sold now).
> And even guygraphics has the promo on sale at $177
> http://www.guygraphics.com/GGPROD-21801.html
>
> But I remembered the ($99) Complete Avid Liquid 7 training is only
> included at Videoguys.com so I placed an order there.
> And so I would qualify for their $200 free shipping offer ordered a
> ShuttleXpress also, Total Order $270.83
> http://www.videoguys.com/bigsplash.html
>
> But what I got was only the Basic training cd from Class on Demand
> (basically a promo to order the full Complete training)
> In fact the Basic training for avid isn't even sold anywhere, value to me,
> ziltsh, nada.
>
> I discretely e-mailed both Gary and customer service just in case it was
> an honest mistake in packaging. But had no reply in 4 days
> and so decided to call directly today, they told me to speak to a
> technical support guy and then handed me off to his voice mail, how nice.
> I am awaiting his call back as I left my name and number.
>
> I can't help but feel cheated as I would have ordered the upgrade for $169
> (it had free shipping) and then ordered whatever training I prefer myself
> separately with the extra money, I didn't really need the shuttlexpress
> (which by the way, came in a box marked (not to be sold) promo unit only
> ( was charged $49).
>
> Well, live and learn I guess, but the web page at videoguys.com hasn't
> been changed this last Thursday when I wrote to Gary so I am wondering, if
> it's not a deceptive ad on purpose? Gary I had more faith in you than that
> after all these years of helpful posts on this group.
>
> Please prove me wrong!
>
> Thanks for reading this everyone,
> Sincerely,
> AnthonyR.
>

"Gary Bettan" <video***@videoguys.com> wrote in message
news:4568f7ac.1005328@news.optonline.net...
> Hey guys,
>
> Just back from Orlando with the family. Disney and Universal, had a
> blast, but didn't get much rest.
>
> I'm glad to see we got you straightened out. I apologize for the delay
> and bumps along the way.  We were pretty short handed the past week.
>
> We try to bundle in free training with most of our software. We
> started doing it years ago not only as an added value to our
> customers, but to cut down on the tech support calls. It's a program
> that works great and we'll keep doing it.
>
> We have many training partners and we try to give them all the chance
> to be included in our bundles. This results in us changing the
> training we offer periodically. We had changed the training we include
> in the Liquid software upgrades to be the basic training a couple of
> months ago. We had it coirrect on our website, then we somehow picked
> up the old info and never caught it.
>
> Side note: One of the reasons we had switched to the basic training
> with the upgrades was at the request of our customers. We would get
> calls from folks a little inimidated by a 7 DVD training set.
>
> Once again, glad to see we made it right. Would have prefered that we
> had gotten it right the first time. Most important thing is that you
> are now a happy customer. Enjoy Liquid, you made a great choice!
>
> Gary
>
>
>
> Videoguys.com   http://www.videoguys.com
> The Digital Video Editing & DVD Production Experts
> 800 323-2325 or Free DTV tech advice (516) 759-1615
>
> All DTV purchases include our 30 day customer assurance program
> and FREE tech support

On Tue, 21 Nov 2006 19:17:52 GMT, "AnthonyR" <nospam@nospam.com>
wrote:

>
>"AnthonyR" <nospam@nospam.com> wrote in message
>news:cKm8h.32368$Fw5.32146@news-wrt-01.rdc-nyc.rr.com...
>> Hi Guys,
>>
>> I wrote Gary directly last Thursday and customer service and then called
>> directly today but was switched to the tech support guys voicemail, so I
>> decided maybe a web post will get Gary's attention? And alert others not
>> to fall for the deceptive ad on their web site and be disappointed as I
>> was.
>>
>> I was looking thru their web site and noticed a "Big Splash Promotion" for
>> the Avid Liquid 7 Upgrade, which not only included
>> the usual 3 software pieces (Hollywood FX Pro, Title Deko Pro, and Magic
>> Bullet Movie Looks) but also said they included Class On Demands..Complete
>> Training for Avid Liquid 7. Which alone is valued at $99. So I thought
>> that is too good a deal to pass up.
>>
>> I did a quick google search to see if perhaps it was available elsewhere
>> online cheaper, as I've shelled out enough for constant updates to
>> software (who hasn't).
>> And I found someone on Amazon selling an unopened box which also included
>> the 3 big splash promo for $169 (it's sold now).
>> And even guygraphics has the promo on sale at $177
>> http://www.guygraphics.com/GGPROD-21801.html
>>
>> But I remembered the ($99) Complete Avid Liquid 7 training is only
>> included at Videoguys.com so I placed an order there.
>> And so I would qualify for their $200 free shipping offer ordered a
>> ShuttleXpress also, Total Order $270.83
>> http://www.videoguys.com/bigsplash.html
>>
>> But what I got was only the Basic training cd from Class on Demand
>> (basically a promo to order the full Complete training)
>> In fact the Basic training for avid isn't even sold anywhere, value to me,
>> ziltsh, nada.
>>
>> I discretely e-mailed both Gary and customer service just in case it was
>> an honest mistake in packaging. But had no reply in 4 days
>> and so decided to call directly today, they told me to speak to a
>> technical support guy and then handed me off to his voice mail, how nice.
>> I am awaiting his call back as I left my name and number.
>>
>> I can't help but feel cheated as I would have ordered the upgrade for $169
>> (it had free shipping) and then ordered whatever training I prefer myself
>> separately with the extra money, I didn't really need the shuttlexpress
>> (which by the way, came in a box marked (not to be sold) promo unit only
>> ( was charged $49).
>>
>> Well, live and learn I guess, but the web page at videoguys.com hasn't
>> been changed this last Thursday when I wrote to Gary so I am wondering, if
>> it's not a deceptive ad on purpose? Gary I had more faith in you than that
>> after all these years of helpful posts on this group.
>>
>> Please prove me wrong!
>>
>> Thanks for reading this everyone,
>> Sincerely,
>> AnthonyR.
>>
>
>
>Great News! Everyone!
>Videoguys.com has restored my confidence in their sense of honesty! They
>understood my problem and handled it correctly!
>
>I want to access their apology officially on here and tell everyone, they
>corrected all the web pages so no one makes my mistake
>and I think next time I will give Gary a  more time to reply (being that he
>was on vacation this time) and have more faith in them
>doing the right thing when they realize it was an honest mistake.
>
>Here is the e-mail I received today from Jim (Ad Director): Thanks again
>Jim!
>
> Hi Anthony-
>
>Of course, I would like to start with an apology and reassure you that we
>have never and will never try to deceive our customers. We offer a 30 day
>money back guarantee and free tech support and pride ourselves on having the
>best customer service in the industry. I would like to take this opportunity
>to make you believe that and appreciate what we do.
>
>This all started with a misunderstanding of the promotional materials on our
>web site so I just took a few minutes to clarify our messages on the main
>Avid page (http://www.videoguys.com/avid.html), the Avid Liquid page
>(http://www.videoguys.com/avidliquid.html) and the Big Splash promotional
>page (http://www.videoguys.com/bigsplash.html). If you have a moment to
>review these pages I would like your opinion on whether you think other
>customers may still be confused.
>
>I also just read through the entire email thread below and see that you gave
>us an opportunity to resolve this with your original email and it looks like
>we fell short of your expectations. Gary was out on vacation and our
>customer service department did not relay all of the details of your
>concerns so they could be properly addressed. But enough excuses... I would
>like to resolve this now.
>
>I have a copy of the Class On Demand Complete Training for Avid Liquid
>(which is a great set by the way) at my desk with your name on it. Just
>reply or give me a call at 800-323-2325 x110 to confirm your shipping
>address and I will have this sent out today.
>
>Jim
>
>
>