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APC-Anyone else been ripped off?

Author
11 Mar 2005 7:30 PM
Jimmy
APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also wondering
about the quality of products like this sold by this and other companies
mentioned by APC tech support like Fry's.
Now that this unit has failed and I have become aware that there is
absolutely no replacement battery available and never was and most likely
never will be I have to wonder  how many others feel the way I do. After
three conversations with TS I hear the mention of units that are distributed
by these type of outlets as have less than usual quality with fewer
features(although not advertised as so). Something that I have always
suspected about my experiences with Staples but never validated until now.

Advertised as a battery being available with a light on the face plate
indicating such, software says its so but on reality not .No replacement
battery means spending $160.00 for a whole new unit which is the basis of my
discontent.

Any comments on the sales practices of  these outlets and the obvious
compromise of otherwise a respected product?

Jimmy

Author
11 Mar 2005 7:55 PM
Bill Bradshaw
Have you taken the information off of the battery and performed an internet
search?  I have never purchased my replacement batteries from APC because I
can always find another source that sells the same identical battery for
less.  By the way 3 years is about right for a UPS battery.
--
<Bill>

Brought to you from beautiful Unalaska/Dutch Harbor, Alaska.
N 53° 51.140'  W 166° 30.228'   (WGS 84)

Jimmy wrote:
Show quoteHide quote
> APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also
> wondering about the quality of products like this sold by this and
> other companies mentioned by APC tech support like Fry's.
> Now that this unit has failed and I have become aware that there is
> absolutely no replacement battery available and never was and most
> likely never will be I have to wonder  how many others feel the way I
> do. After three conversations with TS I hear the mention of units
> that are distributed by these type of outlets as have less than usual
> quality with fewer features(although not advertised as so). Something
> that I have always suspected about my experiences with Staples but
> never validated until now.
> Advertised as a battery being available with a light on the face plate
> indicating such, software says its so but on reality not .No
> replacement battery means spending $160.00 for a whole new unit which
> is the basis of my discontent.
>
> Any comments on the sales practices of  these outlets and the obvious
> compromise of otherwise a respected product?
Author
11 Mar 2005 8:29 PM
Jimmy
Bill Bradshaw wrote:
> Have you taken the information off of the battery and performed an
> internet search?  I have never purchased my replacement batteries
> from APC because I can always find another source that sells the same
> identical battery for less.  By the way 3 years is about right for a
> UPS battery.

This has been done finally  with the help of others in usenet after strong
advisement against this from APC TS.  I understand that the life of the
battery is limited but the issue is the purchase of a unit under false
pretenses. My intentions were not to rant but to assess the opinions of
others mainly of the practice of the intended distribution of products of
lesser quality by  institutions of equal integrity. Stores willing to engage
in a practice I view as a bit underhanded and deceitful.

J.


Show quoteHide quote
>
> Jimmy wrote:
>> APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also
>> wondering about the quality of products like this sold by this and
>> other companies mentioned by APC tech support like Fry's.
>> Now that this unit has failed and I have become aware that there is
>> absolutely no replacement battery available and never was and most
>> likely never will be I have to wonder  how many others feel the way I
>> do. After three conversations with TS I hear the mention of units
>> that are distributed by these type of outlets as have less than usual
>> quality with fewer features(although not advertised as so). Something
>> that I have always suspected about my experiences with Staples but
>> never validated until now.
>> Advertised as a battery being available with a light on the face
>> plate indicating such, software says its so but on reality not .No
>> replacement battery means spending $160.00 for a whole new unit which
>> is the basis of my discontent.
>>
>> Any comments on the sales practices of  these outlets and the obvious
>> compromise of otherwise a respected product?
Author
11 Mar 2005 9:00 PM
S.Heenan
Jimmy wrote:
> APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also wondering
> about the quality of products like this sold by this and other companies
> mentioned by APC tech support like Fry's.
>  Now that this unit has failed and I have become aware that there is
> absolutely no replacement battery available and never was and most likely
> never will be I have to wonder  how many others feel the way I do. After
> three conversations with TS I hear the mention of units that are distributed
> by these type of outlets as have less than usual quality with fewer
> features(although not advertised as so). Something that I have always
> suspected about my experiences with Staples but never validated until now.


Chances are a local battery remanufacturer can rebuild the unit for a
reasonable sum. Call around.
Author
12 Mar 2005 10:31 AM
Jimmy
S.Heenan wrote:
Show quoteHide quote
> Jimmy wrote:
>> APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also
>> wondering about the quality of products like this sold by this and
>> other companies mentioned by APC tech support like Fry's.
>>  Now that this unit has failed and I have become aware that there is
>> absolutely no replacement battery available and never was and most
>> likely never will be I have to wonder  how many others feel the way
>> I do. After three conversations with TS I hear the mention of units
>> that are distributed by these type of outlets as have less than
>> usual quality with fewer features(although not advertised as so).
>> Something that I have always suspected about my experiences with
>> Staples but never validated until now.
>
>
> Chances are a local battery remanufacturer can rebuild the unit for a
> reasonable sum. Call around.

Excellent suggestion. Thank you.

J.
Author
11 Mar 2005 10:42 PM
Vanguard
Show quote Hide quote
"Jimmy" <JimmyCl***@xemaps.com> wrote in message
news:XZqdndkYOcQmbKzfRVn-2w@comcast.com...
> APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also
> wondering about the quality of products like this sold by this and
> other companies mentioned by APC tech support like Fry's.
> Now that this unit has failed and I have become aware that there is
> absolutely no replacement battery available and never was and most
> likely never will be I have to wonder  how many others feel the way I
> do. After three conversations with TS I hear the mention of units that
> are distributed by these type of outlets as have less than usual
> quality with fewer features(although not advertised as so). Something
> that I have always suspected about my experiences with Staples but
> never validated until now.
>
> Advertised as a battery being available with a light on the face plate
> indicating such, software says its so but on reality not .No
> replacement battery means spending $160.00 for a whole new unit which
> is the basis of my discontent.
>
> Any comments on the sales practices of  these outlets and the obvious
> compromise of otherwise a respected product?


I went to Batteries Plus (http://www.batteriesplus.com/) to get
replacements for my 6-year old sealed lead-acid batteries.  Getting them
from the manufacturer would've cost $180 for each battery (plus
shipping) and there were 2 batteries (it is a 2kVA sinusoidal UPS).  I
bought the replacement batteries at Batteries Plus for $158 and that was
the total cost for BOTH of them.  I suspect that they might not be the
cheapest but they had the expertise to look for equivalent replacements
based on dimensions, current draw, and other characteristics to best
match the replacement batteries to the old ones.  Those batteries have
worked for almost 3 years now.  That was a cheap repair since the UPS
goes for over $1500 (it was over $3000 when bought).

My Tripp-Lite BC-450 (no longer used for my computer but now for the
cable modem and an emergency fluorscent lamp) also needed its battery
replaced and that was half the price for the battery at Batteries Plus
than buying a new one.

Have you checked if the shell for the casing can be opened so you can
replace the battery yourself?  The Back-UPS RS and XS look to be very
similar models (with a couple features missing from the XS model).  If
their cases are the same, as shown at
http://www.apc.com/products/moreimages.cfm?partnum=BR1000&imgid=Back/94929DB5-5056-9170-D3816E05436D019E_pr.jpg,
then you can remove those screws to open the case.  Be sure to use
masking tape and a Sharpie marker to identify which wire goes where so
you hook it up the same after replacing the battery.  The specs for the
RS model (http://snipurl.com/ddog) says it uses the model RBC32 battery.
BatteriesPlus lists it at http://snipurl.com/ddoe but no pricing so
you'll have to call them to get a price.

The price differential - when purchasing retail - between the batteries
and the batteries with the case and its electronics - may be too small
for a retailer to bother carrying just the batteries, or for the
manufacturer to provide them separately. If the battery costs $150 and
the whole unit sells for $160, why would you care and why would you
think the retailer or manufacturer would bother providing the batteries
separately?  I called Batteries Plus and they quoted a price of $26 for
their SLAA12-7.5F2 model battery.  If there isn't a Batteries Plus in
your area, you're stuck with whomever is a supplier in your area or go
online.  But $26 is a far cry from $160 for the entire unit.

--
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Author
12 Mar 2005 10:42 AM
Jimmy
Vanguard wrote:
Show quoteHide quote
> "Jimmy" <JimmyCl***@xemaps.com> wrote in message
> news:XZqdndkYOcQmbKzfRVn-2w@comcast.com...
>> APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also
>> wondering about the quality of products like this sold by this and
>> other companies mentioned by APC tech support like Fry's.
>> Now that this unit has failed and I have become aware that there is
>> absolutely no replacement battery available and never was and most
>> likely never will be I have to wonder  how many others feel the way I
>> do. After three conversations with TS I hear the mention of units
>> that are distributed by these type of outlets as have less than usual
>> quality with fewer features(although not advertised as so). Something
>> that I have always suspected about my experiences with Staples but
>> never validated until now.
>>
>> Advertised as a battery being available with a light on the face
>> plate indicating such, software says its so but on reality not .No
>> replacement battery means spending $160.00 for a whole new unit which
>> is the basis of my discontent.
>>
>> Any comments on the sales practices of  these outlets and the obvious
>> compromise of otherwise a respected product?
>
>
> I went to Batteries Plus (http://www.batteriesplus.com/) to get
> replacements for my 6-year old sealed lead-acid batteries.  Getting
> them from the manufacturer would've cost $180 for each battery (plus
> shipping) and there were 2 batteries (it is a 2kVA sinusoidal UPS).  I
> bought the replacement batteries at Batteries Plus for $158 and that
> was the total cost for BOTH of them.  I suspect that they might not
> be the cheapest but they had the expertise to look for equivalent
> replacements based on dimensions, current draw, and other
> characteristics to best match the replacement batteries to the old
> ones.  Those batteries have worked for almost 3 years now.  That was
> a cheap repair since the UPS goes for over $1500 (it was over $3000
> when bought).
> My Tripp-Lite BC-450 (no longer used for my computer but now for the
> cable modem and an emergency fluorscent lamp) also needed its battery
> replaced and that was half the price for the battery at Batteries Plus
> than buying a new one.
>
> Have you checked if the shell for the casing can be opened so you can
> replace the battery yourself?  The Back-UPS RS and XS look to be very
> similar models (with a couple features missing from the XS model).  If
> their cases are the same, as shown at
> http://www.apc.com/products/moreimages.cfm?partnum=BR1000&imgid=Back/94929DB5-5056-9170-D3816E05436D019E_pr.jpg,
> then you can remove those screws to open the case.  Be sure to use
> masking tape and a Sharpie marker to identify which wire goes where so
> you hook it up the same after replacing the battery.  The specs for
> the RS model (http://snipurl.com/ddog) says it uses the model RBC32
> battery. BatteriesPlus lists it at http://snipurl.com/ddoe but no
> pricing so you'll have to call them to get a price.
>
> The price differential - when purchasing retail - between the
> batteries and the batteries with the case and its electronics - may
> be too small for a retailer to bother carrying just the batteries, or
> for the manufacturer to provide them separately. If the battery costs
> $150 and the whole unit sells for $160, why would you care and why
> would you think the retailer or manufacturer would bother providing
> the batteries separately?  I called Batteries Plus and they quoted a
> price of $26 for their SLAA12-7.5F2 model battery.  If there isn't a
> Batteries Plus in your area, you're stuck with whomever is a supplier
> in your area or go online.  But $26 is a far cry from $160 for the
> entire unit.

I have not opened the unit yet but I plan on doing this soon. I am still
really wondering if the battery actually DID fail as I am now no longer
getting any indication of the battery having needing replacement. Any
rechargeable battery I have used before has never recovered on it's own. I
most likely will be testing this somehow I would imagine. I have to wonder
what you are backing up if you paid about 20 times more that I for such a
product. I thought I was overkill when I bought the best one on Staples
shelf at the time for one system.:)

J.
Author
12 Mar 2005 2:25 PM
Wayne Morgan
Assuming it's like any other lead-acid battery, it can give a bad indication
then recover for a short time. A car battery would be a good example.
Sometimes something comes loose in the battery and moving it around (which
happens automatically in a car) will jostle it back in place, but only for a
short time.

--
Wayne Morgan


Show quoteHide quote
>
> I have not opened the unit yet but I plan on doing this soon. I am still
> really wondering if the battery actually DID fail as I am now no longer
> getting any indication of the battery having needing replacement. Any
> rechargeable battery I have used before has never recovered on it's own. I
> most likely will be testing this somehow I would imagine. I have to wonder
> what you are backing up if you paid about 20 times more that I for such a
> product. I thought I was overkill when I bought the best one on Staples
> shelf at the time for one system.:)
>
> J.
>
Author
12 Mar 2005 2:56 PM
Jimmy
Wayne Morgan wrote:
> Assuming it's like any other lead-acid battery, it can give a bad
> indication then recover for a short time. A car battery would be a
> good example. Sometimes something comes loose in the battery and
> moving it around (which happens automatically in a car) will jostle
> it back in place, but only for a short time.

I guess I have to review my understanding of such a battery. I am not sure
I am dealing with a wet cell or otherwise.

J.
Author
12 Mar 2005 5:31 PM
kony
On Sat, 12 Mar 2005 09:56:12 -0500, "Jimmy"
<JimmyCl***@xemaps.com> wrote:

>Wayne Morgan wrote:
>> Assuming it's like any other lead-acid battery, it can give a bad
>> indication then recover for a short time. A car battery would be a
>> good example. Sometimes something comes loose in the battery and
>> moving it around (which happens automatically in a car) will jostle
>> it back in place, but only for a short time.
>
> I guess I have to review my understanding of such a battery. I am not sure
>I am dealing with a wet cell or otherwise.


They almost always use sealed lead-acid cells.
Author
12 Mar 2005 6:09 PM
Wayne Morgan
Agreed, they are sealed cells, but they can still have connections come
loose inside that may temporarily reconnect when the unit is moved.

--
Wayne Morgan

Show quoteHide quote
"kony" <spam@spam.com> wrote in message
news:bv9631du6vj6rtqr7e1g9gtccl7mpccguh@4ax.com...
> On Sat, 12 Mar 2005 09:56:12 -0500, "Jimmy"
> <JimmyCl***@xemaps.com> wrote:
>
>>Wayne Morgan wrote:
>>> Assuming it's like any other lead-acid battery, it can give a bad
>>> indication then recover for a short time. A car battery would be a
>>> good example. Sometimes something comes loose in the battery and
>>> moving it around (which happens automatically in a car) will jostle
>>> it back in place, but only for a short time.
>>
>> I guess I have to review my understanding of such a battery. I am not
>> sure
>>I am dealing with a wet cell or otherwise.
>
>
> They almost always use sealed lead-acid cells.
>
Author
12 Mar 2005 2:42 AM
kony
On Fri, 11 Mar 2005 14:30:04 -0500, "Jimmy"
<JimmyCl***@xemaps.com> wrote:

Show quoteHide quote
>APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also wondering
>about the quality of products like this sold by this and other companies
>mentioned by APC tech support like Fry's.
> Now that this unit has failed and I have become aware that there is
>absolutely no replacement battery available and never was and most likely
>never will be I have to wonder  how many others feel the way I do. After
>three conversations with TS I hear the mention of units that are distributed
>by these type of outlets as have less than usual quality with fewer
>features(although not advertised as so). Something that I have always
>suspected about my experiences with Staples but never validated until now.
>
>Advertised as a battery being available with a light on the face plate
>indicating such, software says its so but on reality not .No replacement
>battery means spending $160.00 for a whole new unit which is the basis of my
>discontent.
>
> Any comments on the sales practices of  these outlets and the obvious
>compromise of otherwise a respected product?
>
>Jimmy
>


Do you think every major retailer has time to thoroughly
investigate every product they sell?  How much more would
you be willing to pay for this service?

Offhand I'd guess that you need a pair of 12V, 7AH
batteries.  They're common as dirt at places that sell UPS
batteries.  Please tell us if yours uses different
batteries, (and which it uses) as this info might be useful
to someone else in same predicament, in the future.
Author
12 Mar 2005 5:15 AM
ric
kony wrote:

> Offhand I'd guess that you need a pair of 12V, 7AH
> batteries.  They're common as dirt at places that sell UPS
> batteries.  Please tell us if yours uses different
> batteries, (and which it uses) as this info might be useful
> to someone else in same predicament, in the future.

Motorcycle shops sell batteries like the above that work great in
UPS systems.
Author
12 Mar 2005 11:02 AM
Jimmy
ric wrote:
> kony wrote:
>
>> Offhand I'd guess that you need a pair of 12V, 7AH
>> batteries.  They're common as dirt at places that sell UPS
>> batteries.  Please tell us if yours uses different
>> batteries, (and which it uses) as this info might be useful
>> to someone else in same predicament, in the future.
>
> Motorcycle shops sell batteries like the above that work great in
> UPS systems.

Great suggestion. There are more of those in my area than any other place
to look.  Maybe I could just run some jumper cables in my window and connect
up my dad's old Studabaker :)

J.
Author
12 Mar 2005 5:33 PM
kony
On Sat, 12 Mar 2005 06:02:14 -0500, "Jimmy"
<JimmyCl***@xemaps.com> wrote:

Show quoteHide quote
>ric wrote:
>> kony wrote:
>>
>>> Offhand I'd guess that you need a pair of 12V, 7AH
>>> batteries.  They're common as dirt at places that sell UPS
>>> batteries.  Please tell us if yours uses different
>>> batteries, (and which it uses) as this info might be useful
>>> to someone else in same predicament, in the future.
>>
>> Motorcycle shops sell batteries like the above that work great in
>> UPS systems.
>
> Great suggestion. There are more of those in my area than any other place
>to look.  Maybe I could just run some jumper cables in my window and connect
>up my dad's old Studabaker :)


Keep in mind that some might not be optimal for this as
you'd need something geared more towards deep-cycles, more
tolerant of depletion.
Author
12 Mar 2005 8:38 PM
S.Heenan
kony wrote:
Show quoteHide quote
> On Sat, 12 Mar 2005 06:02:14 -0500, "Jimmy"
> <JimmyCl***@xemaps.com> wrote:
>
>> ric wrote:
>>> kony wrote:
>>>
>>>> Offhand I'd guess that you need a pair of 12V, 7AH
>>>> batteries.  They're common as dirt at places that sell UPS
>>>> batteries.  Please tell us if yours uses different
>>>> batteries, (and which it uses) as this info might be useful
>>>> to someone else in same predicament, in the future.
>>>
>>> Motorcycle shops sell batteries like the above that work great in
>>> UPS systems.
>>
>> Great suggestion. There are more of those in my area than any other
>> place to look.  Maybe I could just run some jumper cables in my
>> window and connect up my dad's old Studabaker :)
>
>
> Keep in mind that some might not be optimal for this as
> you'd need something geared more towards deep-cycles, more
> tolerant of depletion.

How about gel cells ? Don't they have roughly the same charge density as
lead acid cells ?
--
"Even a broken clock is going to be once twice a day." - Jedidiah in
cola
Author
13 Mar 2005 5:34 PM
kony
On Sat, 12 Mar 2005 20:38:15 GMT, "S.Heenan"
<shee***@wahs.ac> wrote:

Show quoteHide quote
>kony wrote:
>> On Sat, 12 Mar 2005 06:02:14 -0500, "Jimmy"
>> <JimmyCl***@xemaps.com> wrote:
>>
>>> ric wrote:
>>>> kony wrote:
>>>>
>>>>> Offhand I'd guess that you need a pair of 12V, 7AH
>>>>> batteries.  They're common as dirt at places that sell UPS
>>>>> batteries.  Please tell us if yours uses different
>>>>> batteries, (and which it uses) as this info might be useful
>>>>> to someone else in same predicament, in the future.
>>>>
>>>> Motorcycle shops sell batteries like the above that work great in
>>>> UPS systems.
>>>
>>> Great suggestion. There are more of those in my area than any other
>>> place to look.  Maybe I could just run some jumper cables in my
>>> window and connect up my dad's old Studabaker :)
>>
>>
>> Keep in mind that some might not be optimal for this as
>> you'd need something geared more towards deep-cycles, more
>> tolerant of depletion.
>
>How about gel cells ? Don't they have roughly the same charge density as
>lead acid cells ?


Don't know but aren't they more expensive?
I'd always assumed there was no practical benefit to the
gel-cells unless there was a real potential for 'em tipping
over or a need to mount in non-upright position.
Author
12 Mar 2005 10:58 AM
Jimmy
kony wrote:
Show quoteHide quote
> On Fri, 11 Mar 2005 14:30:04 -0500, "Jimmy"
> <JimmyCl***@xemaps.com> wrote:
>
>> APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also
>> wondering about the quality of products like this sold by this and
>> other companies mentioned by APC tech support like Fry's.
>> Now that this unit has failed and I have become aware that there is
>> absolutely no replacement battery available and never was and most
>> likely never will be I have to wonder  how many others feel the way
>> I do. After three conversations with TS I hear the mention of units
>> that are distributed by these type of outlets as have less than
>> usual quality with fewer features(although not advertised as so).
>> Something that I have always suspected about my experiences with
>> Staples but never validated until now.
>>
>> Advertised as a battery being available with a light on the face
>> plate indicating such, software says its so but on reality not .No
>> replacement battery means spending $160.00 for a whole new unit
>> which is the basis of my discontent.
>>
>> Any comments on the sales practices of  these outlets and the obvious
>> compromise of otherwise a respected product?
>>
>> Jimmy
>>
>
>
> Do you think every major retailer has time to thoroughly
> investigate every product they sell?  How much more would
> you be willing to pay for this service?

  If you are referring to the practices of Staples and other mentioned
outlets I am sure that they are fully aware of this  if the APC TS guy knew.
I have always suspected Staples of distributing after market and no longer
supported items as I have purchased many outdated software in the past. I am
never assuming any large institution as being ignorant of anything they do.


> Offhand I'd guess that you need a pair of 12V, 7AH
> batteries.  They're common as dirt at places that sell UPS
> batteries.  Please tell us if yours uses different
> batteries, (and which it uses) as this info might be useful
> to someone else in same predicament, in the future.

Thank you Kony. I will repost exactly what I do to get this unit operating
again.

J.
Author
12 Mar 2005 6:26 AM
Jerry G.
If you remove the battery, there are some numbers on it, including its
rating. Take a tape measure and measure its dimensions. You will see the
Voltage, Amp Hours, and then the part numbers on the battery.

These batteries are an industry standard. In the APC, they mount them up
with their own mountings. You can either  go directly to APC and order a
battery replacement kit, or go to an electronics parts distributor, and
order the battery as a part. I would believe your UPS uses 2 of 12 Volt
batteries. I have no idea of the Ampere Hours of them in your particular
model.

Because of the way the batteries are mounted in, it will take someone who is
used to doing some technical work in this nature. Most of the TV service
shops, should be able to change the batteries for you, especially if you
supply the batteries, and pay them the labour for their time.

I have 2 APC 1000's here at the office. They are using 12 Volts, 12 Amp Hour
batteries. The part number is LC-RA1212P. This may not be the same for
yours. Going from memory, I think these batteries cost me about $60 each.
There are two in each UPS. They last about 3 to 4 years.

--

Jerry G.
=====

"Jimmy" <JimmyCl***@xemaps.com> wrote in message
news:XZqdndkYOcQmbKzfRVn-2w@comcast.com...
APC  BACK-UPS XS 1000 purchased at Staples. 2002 model. I am also wondering
about the quality of products like this sold by this and other companies
mentioned by APC tech support like Fry's.
Now that this unit has failed and I have become aware that there is
absolutely no replacement battery available and never was and most likely
never will be I have to wonder  how many others feel the way I do. After
three conversations with TS I hear the mention of units that are distributed
by these type of outlets as have less than usual quality with fewer
features(although not advertised as so). Something that I have always
suspected about my experiences with Staples but never validated until now.

Advertised as a battery being available with a light on the face plate
indicating such, software says its so but on reality not .No replacement
battery means spending $160.00 for a whole new unit which is the basis of my
discontent.

Any comments on the sales practices of  these outlets and the obvious
compromise of otherwise a respected product?

Jimmy
Author
12 Mar 2005 11:12 AM
Jimmy
Jerry G. wrote:
Show quoteHide quote
> If you remove the battery, there are some numbers on it, including its
> rating. Take a tape measure and measure its dimensions. You will see
> the Voltage, Amp Hours, and then the part numbers on the battery.
>
> These batteries are an industry standard. In the APC, they mount them
> up with their own mountings. You can either  go directly to APC and
> order a battery replacement kit, or go to an electronics parts
> distributor, and order the battery as a part. I would believe your
> UPS uses 2 of 12 Volt batteries. I have no idea of the Ampere Hours
> of them in your particular model.
>
> Because of the way the batteries are mounted in, it will take someone
> who is used to doing some technical work in this nature. Most of the
> TV service shops, should be able to change the batteries for you,
> especially if you supply the batteries, and pay them the labour for
> their time.
>
> I have 2 APC 1000's here at the office. They are using 12 Volts, 12
> Amp Hour batteries. The part number is LC-RA1212P. This may not be
> the same for yours. Going from memory, I think these batteries cost
> me about $60 each. There are two in each UPS. They last about 3 to 4
> years.

Thanks Jerry. This is the first B Backup I have owned so I will enjoy
opening up the unit I have.

J.
Author
14 Mar 2005 11:37 PM
Jimmy
Jerry G. wrote:
Show quoteHide quote
> If you remove the battery, there are some numbers on it, including its
> rating. Take a tape measure and measure its dimensions. You will see
> the Voltage, Amp Hours, and then the part numbers on the battery.
>
> These batteries are an industry standard. In the APC, they mount them
> up with their own mountings. You can either  go directly to APC and
> order a battery replacement kit, or go to an electronics parts
> distributor, and order the battery as a part. I would believe your
> UPS uses 2 of 12 Volt batteries. I have no idea of the Ampere Hours
> of them in your particular model.
>
> Because of the way the batteries are mounted in, it will take someone
> who is used to doing some technical work in this nature. Most of the
> TV service shops, should be able to change the batteries for you,
> especially if you supply the batteries, and pay them the labour for
> their time.
>
> I have 2 APC 1000's here at the office. They are using 12 Volts, 12
> Amp Hour batteries. The part number is LC-RA1212P. This may not be
> the same for yours. Going from memory, I think these batteries cost
> me about $60 each. There are two in each UPS. They last about 3 to 4
> years.

Now this comes to mind about batteries. I was thinking along the lines of
regular batteries that supply power all the time and get recharged and
reused. This battery has a total usage of 1 minute 35 seconds. Is this a
factor or will the battery fail at the same age as others of this type.
J.
Author
15 Mar 2005 2:25 AM
kony
On Mon, 14 Mar 2005 18:37:08 -0500, "Jimmy"
<JimmyCl***@xemaps.com> wrote:


> Now this comes to mind about batteries. I was thinking along the lines of
>regular batteries that supply power all the time and get recharged and
>reused. This battery has a total usage of 1 minute 35 seconds. Is this a
>factor or will the battery fail at the same age as others of this type.
>J.
>


The originally spec'd sealed lead-acid cells are the best
bang for the buck.  Even with no use they will degrade in
3-5 years' time and have lower capacity towards the end of
that period.  Think of them like a car battery, they just
wear out eventually but if you let them run down to nothing
frequently they'll have an even shorter lifespan.  Some
companies consider a 2-year replacement interval prudent
when it's typical, little-to-no-usage pattern.
Author
15 Mar 2005 10:34 AM
Jimmy
kony wrote:
Show quoteHide quote
> On Mon, 14 Mar 2005 18:37:08 -0500, "Jimmy"
> <JimmyCl***@xemaps.com> wrote:
>
>
>> Now this comes to mind about batteries. I was thinking along the
>> lines of regular batteries that supply power all the time and get
>> recharged and reused. This battery has a total usage of 1 minute 35
>> seconds. Is this a factor or will the battery fail at the same age
>> as others of this type. J.
>>
>
>
> The originally spec'd sealed lead-acid cells are the best
> bang for the buck.  Even with no use they will degrade in
> 3-5 years' time and have lower capacity towards the end of
> that period.  Think of them like a car battery, they just
> wear out eventually but if you let them run down to nothing
> frequently they'll have an even shorter lifespan.  Some
> companies consider a 2-year replacement interval prudent
> when it's typical, little-to-no-usage pattern.

You sure seem to know your batteries. Would you happen to know where I can
get a USB cable for one of these? It looks different than any I have around
here.

J.
Author
15 Mar 2005 7:02 PM
Vanguard
Show quote Hide quote
"Jimmy" <JimmyCl***@xemaps.com> wrote in message
news:4Kadnd6D37PUJ6vfRVn-2A@comcast.com...
> kony wrote:
>> On Mon, 14 Mar 2005 18:37:08 -0500, "Jimmy"
>> <JimmyCl***@xemaps.com> wrote:
>>
>>
>>> Now this comes to mind about batteries. I was thinking along the
>>> lines of regular batteries that supply power all the time and get
>>> recharged and reused. This battery has a total usage of 1 minute 35
>>> seconds. Is this a factor or will the battery fail at the same age
>>> as others of this type. J.
>>>
>>
>>
>> The originally spec'd sealed lead-acid cells are the best
>> bang for the buck.  Even with no use they will degrade in
>> 3-5 years' time and have lower capacity towards the end of
>> that period.  Think of them like a car battery, they just
>> wear out eventually but if you let them run down to nothing
>> frequently they'll have an even shorter lifespan.  Some
>> companies consider a 2-year replacement interval prudent
>> when it's typical, little-to-no-usage pattern.
>
> You sure seem to know your batteries. Would you happen to know where I
> can get a USB cable for one of these? It looks different than any I
> have around here.


Some have the A ends, some have the B ends, and some have one of each at
each end.  See http://www.hardwarebook.net/connector/bus/usb.html.
There are also miniature versions of these connectors.

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Author
15 Mar 2005 10:05 PM
Jimmy
Vanguard wrote:
Show quoteHide quote
> "Jimmy" <JimmyCl***@xemaps.com> wrote in message
> news:4Kadnd6D37PUJ6vfRVn-2A@comcast.com...
>> kony wrote:
>>> On Mon, 14 Mar 2005 18:37:08 -0500, "Jimmy"
>>> <JimmyCl***@xemaps.com> wrote:
>>>
>>>
>>>> Now this comes to mind about batteries. I was thinking along the
>>>> lines of regular batteries that supply power all the time and get
>>>> recharged and reused. This battery has a total usage of 1 minute 35
>>>> seconds. Is this a factor or will the battery fail at the same age
>>>> as others of this type. J.
>>>>
>>>
>>>
>>> The originally spec'd sealed lead-acid cells are the best
>>> bang for the buck.  Even with no use they will degrade in
>>> 3-5 years' time and have lower capacity towards the end of
>>> that period.  Think of them like a car battery, they just
>>> wear out eventually but if you let them run down to nothing
>>> frequently they'll have an even shorter lifespan.  Some
>>> companies consider a 2-year replacement interval prudent
>>> when it's typical, little-to-no-usage pattern.
>>
>> You sure seem to know your batteries. Would you happen to know where
>> I can get a USB cable for one of these? It looks different than any I
>> have around here.
>
>
> Some have the A ends, some have the B ends, and some have one of each
> at each end.  See http://www.hardwarebook.net/connector/bus/usb.html.
> There are also miniature versions of these connectors.

Neither of those looks like the one I need. It looks like a telephone plug
but wider at one and fits into any of the USB jacks on the computer.

J.
Author
15 Mar 2005 10:15 PM
Noozer
> >> You sure seem to know your batteries. Would you happen to know where
> >> I can get a USB cable for one of these? It looks different than any I
> >> have around here.
> >
> > Some have the A ends, some have the B ends, and some have one of each
> > at each end.  See http://www.hardwarebook.net/connector/bus/usb.html.
> > There are also miniature versions of these connectors.
>
>  Neither of those looks like the one I need. It looks like a telephone
plug
> but wider at one and fits into any of the USB jacks on the computer.

Are you sure that it's USB and not Serial?

The jack is similar to a network jack. The cable has the RJ45 plug to go
into the network jack and the other end goes into the PC. It should have the
USB or Serial (9 pin DB) plug at the PC end.
Author
15 Mar 2005 11:43 PM
Jimmy
Noozer wrote:
Show quoteHide quote
>>>> You sure seem to know your batteries. Would you happen to know
>>>> where I can get a USB cable for one of these? It looks different
>>>> than any I have around here.
>>>
>>> Some have the A ends, some have the B ends, and some have one of
>>> each at each end.  See
>>> http://www.hardwarebook.net/connector/bus/usb.html. There are also
>>> miniature versions of these connectors.
>>
>>  Neither of those looks like the one I need. It looks like a
>> telephone plug but wider at one and fits into any of the USB jacks
>> on the computer.
>
> Are you sure that it's USB and not Serial?
>
> The jack is similar to a network jack. The cable has the RJ45 plug to
> go into the network jack and the other end goes into the PC. It
> should have the USB or Serial (9 pin DB) plug at the PC end.

  It would seem to me it is USB. One end is plugged into the front USB port
and the other end goes in what says Data Port on the Backup Unit. I just
checked and a network cable does plug into it.
You know of where to find this cable?

Thanks.

J.
Author
16 Mar 2005 1:50 AM
Vanguard
Show quote Hide quote
"Jimmy" <JimmyCl***@xemaps.com> wrote in message
news:--ydnTo6t76z7qrfRVn-sA@comcast.com...
> Noozer wrote:
>>>>> You sure seem to know your batteries. Would you happen to know
>>>>> where I can get a USB cable for one of these? It looks different
>>>>> than any I have around here.
>>>>
>>>> Some have the A ends, some have the B ends, and some have one of
>>>> each at each end.  See
>>>> http://www.hardwarebook.net/connector/bus/usb.html. There are also
>>>> miniature versions of these connectors.
>>>
>>>  Neither of those looks like the one I need. It looks like a
>>> telephone plug but wider at one and fits into any of the USB jacks
>>> on the computer.
>>
>> Are you sure that it's USB and not Serial?
>>
>> The jack is similar to a network jack. The cable has the RJ45 plug to
>> go into the network jack and the other end goes into the PC. It
>> should have the USB or Serial (9 pin DB) plug at the PC end.
>
>  It would seem to me it is USB. One end is plugged into the front USB
> port and the other end goes in what says Data Port on the Backup Unit.
> I just checked and a network cable does plug into it.
> You know of where to find this cable?
>
> Thanks.
>
> J.
>
>


Sounds like a proprietary cable.  Some USPs use specialized cables.
Mine has one that looks like two DB-9 connectors on each end except the
wiring does NOT match RS-232 wiring specifications.  The DB-9 connector
at the computer end is RS-232 compliant but the DB-9 connector at the
UPS end is some specialized pin-out used by the UPS manufacturer.

This special cable didn't come with the UPS?

You sure the port is actually a USB port?  Maybe it is a Firewire
(IEEE-1394) port; see
http://www.hardwarebook.net/connector/bus/ieee1394.html.  Best place to
ask would be APC.

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Post your replies to the newsgroup.  Share with others.
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Author
16 Mar 2005 1:57 AM
Jimmy
Vanguard wrote:
Show quoteHide quote
> "Jimmy" <JimmyCl***@xemaps.com> wrote in message
> news:--ydnTo6t76z7qrfRVn-sA@comcast.com...
>> Noozer wrote:
>>>>>> You sure seem to know your batteries. Would you happen to know
>>>>>> where I can get a USB cable for one of these? It looks different
>>>>>> than any I have around here.
>>>>>
>>>>> Some have the A ends, some have the B ends, and some have one of
>>>>> each at each end.  See
>>>>> http://www.hardwarebook.net/connector/bus/usb.html. There are also
>>>>> miniature versions of these connectors.
>>>>
>>>>  Neither of those looks like the one I need. It looks like a
>>>> telephone plug but wider at one and fits into any of the USB jacks
>>>> on the computer.
>>>
>>> Are you sure that it's USB and not Serial?
>>>
>>> The jack is similar to a network jack. The cable has the RJ45 plug
>>> to go into the network jack and the other end goes into the PC. It
>>> should have the USB or Serial (9 pin DB) plug at the PC end.
>>
>>  It would seem to me it is USB. One end is plugged into the front USB
>> port and the other end goes in what says Data Port on the Backup
>> Unit. I just checked and a network cable does plug into it.
>> You know of where to find this cable?
>>
>> Thanks.
>>
>> J.
>>
>>
>
>
> Sounds like a proprietary cable.  Some USPs use specialized cables.
> Mine has one that looks like two DB-9 connectors on each end except
> the wiring does NOT match RS-232 wiring specifications.  The DB-9
> connector at the computer end is RS-232 compliant but the DB-9
> connector at the UPS end is some specialized pin-out used by the UPS
> manufacturer.
> This special cable didn't come with the UPS?
>
> You sure the port is actually a USB port?  Maybe it is a Firewire
> (IEEE-1394) port; see
> http://www.hardwarebook.net/connector/bus/ieee1394.html.  Best place
> to ask would be APC.

I am trying to determine if the one I have is defective. I move it and it
seems the window alerting of a disconnect displays sometimes but not always.
I run a self test and sometimes it says it is good other times it says not.

J.
Author
16 Mar 2005 3:39 PM
kony
On Tue, 15 Mar 2005 18:43:47 -0500, "Jimmy"
<JimmyCl***@xemaps.com> wrote:


>  It would seem to me it is USB. One end is plugged into the front USB port
>and the other end goes in what says Data Port on the Backup Unit. I just
>checked and a network cable does plug into it.
> You know of where to find this cable?

It's proprietary as are many UPS cables.  They even had an
annoying tendency to take a standard looking serial cable
and rewire it so you'd need their special cable.  You could
buy one from them, but if it were me, I'd at least take a
multimeter and get the pinout for that one while it's still
sorta-working, as this would be useful if you ever decided
to make your own cable (which shouldn't be too hard, merely
crimping on the same RJ plug onto a USB cable, once you know
the pinout).
Author
16 Mar 2005 8:49 PM
Jimmy
kony wrote:
Show quoteHide quote
> On Tue, 15 Mar 2005 18:43:47 -0500, "Jimmy"
> <JimmyCl***@xemaps.com> wrote:
>
>
>>  It would seem to me it is USB. One end is plugged into the front
>> USB port and the other end goes in what says Data Port on the Backup
>> Unit. I just checked and a network cable does plug into it.
>> You know of where to find this cable?
>
> It's proprietary as are many UPS cables.  They even had an
> annoying tendency to take a standard looking serial cable
> and rewire it so you'd need their special cable.  You could
> buy one from them, but if it were me, I'd at least take a
> multimeter and get the pinout for that one while it's still
> sorta-working, as this would be useful if you ever decided
> to make your own cable (which shouldn't be too hard, merely
> crimping on the same RJ plug onto a USB cable, once you know
> the pinout).

Great idea. I bet someone has already done that by now when I think of it
but I have a meter and wouldn't mind the experience. I wonder if I would
need a special crimping tool for either of those connectors.

J.
Author
16 Mar 2005 10:51 PM
kony
On Wed, 16 Mar 2005 15:49:09 -0500, "Jimmy"
<JimmyCl***@xemaps.com> wrote:

Show quoteHide quote
>kony wrote:
>> On Tue, 15 Mar 2005 18:43:47 -0500, "Jimmy"
>> <JimmyCl***@xemaps.com> wrote:
>>
>>
>>>  It would seem to me it is USB. One end is plugged into the front
>>> USB port and the other end goes in what says Data Port on the Backup
>>> Unit. I just checked and a network cable does plug into it.
>>> You know of where to find this cable?
>>
>> It's proprietary as are many UPS cables.  They even had an
>> annoying tendency to take a standard looking serial cable
>> and rewire it so you'd need their special cable.  You could
>> buy one from them, but if it were me, I'd at least take a
>> multimeter and get the pinout for that one while it's still
>> sorta-working, as this would be useful if you ever decided
>> to make your own cable (which shouldn't be too hard, merely
>> crimping on the same RJ plug onto a USB cable, once you know
>> the pinout).
>
> Great idea. I bet someone has already done that by now when I think of it
>but I have a meter and wouldn't mind the experience. I wonder if I would
>need a special crimping tool for either of those connectors.

Might be easiest (and just as cheap)  to just cut the end
off of an old USB cable (with the plug already moulded on),
then for the RJ plug, yes you'd need a type-specific RJ(nn)
crimper for that, which doesn't actually "crimp"... but call
it that if you want anyone to know what you're talking
about.
Author
17 Mar 2005 1:30 AM
Jimmy
kony wrote:
Show quoteHide quote
> On Wed, 16 Mar 2005 15:49:09 -0500, "Jimmy"
> <JimmyCl***@xemaps.com> wrote:
>
>> kony wrote:
>>> On Tue, 15 Mar 2005 18:43:47 -0500, "Jimmy"
>>> <JimmyCl***@xemaps.com> wrote:
>>>
>>>
>>>>  It would seem to me it is USB. One end is plugged into the front
>>>> USB port and the other end goes in what says Data Port on the
>>>> Backup Unit. I just checked and a network cable does plug into it.
>>>> You know of where to find this cable?
>>>
>>> It's proprietary as are many UPS cables.  They even had an
>>> annoying tendency to take a standard looking serial cable
>>> and rewire it so you'd need their special cable.  You could
>>> buy one from them, but if it were me, I'd at least take a
>>> multimeter and get the pinout for that one while it's still
>>> sorta-working, as this would be useful if you ever decided
>>> to make your own cable (which shouldn't be too hard, merely
>>> crimping on the same RJ plug onto a USB cable, once you know
>>> the pinout).
>>
>> Great idea. I bet someone has already done that by now when I think
>> of it but I have a meter and wouldn't mind the experience. I wonder
>> if I would need a special crimping tool for either of those
>> connectors.
>
> Might be easiest (and just as cheap)  to just cut the end
> off of an old USB cable (with the plug already moulded on),
> then for the RJ plug, yes you'd need a type-specific RJ(nn)
> crimper for that, which doesn't actually "crimp"... but call
> it that if you want anyone to know what you're talking
> about.

Maybe I can just splice the middle of two cables.
Author
17 Mar 2005 4:33 AM
kony
On Wed, 16 Mar 2005 20:30:33 -0500, "Jimmy"
<JimmyCl***@xemaps.com> wrote:

Show quoteHide quote
>kony wrote:
>> On Wed, 16 Mar 2005 15:49:09 -0500, "Jimmy"
>> <JimmyCl***@xemaps.com> wrote:
>>
>>> kony wrote:
>>>> On Tue, 15 Mar 2005 18:43:47 -0500, "Jimmy"
>>>> <JimmyCl***@xemaps.com> wrote:
>>>>
>>>>
>>>>>  It would seem to me it is USB. One end is plugged into the front
>>>>> USB port and the other end goes in what says Data Port on the
>>>>> Backup Unit. I just checked and a network cable does plug into it.
>>>>> You know of where to find this cable?
>>>>
>>>> It's proprietary as are many UPS cables.  They even had an
>>>> annoying tendency to take a standard looking serial cable
>>>> and rewire it so you'd need their special cable.  You could
>>>> buy one from them, but if it were me, I'd at least take a
>>>> multimeter and get the pinout for that one while it's still
>>>> sorta-working, as this would be useful if you ever decided
>>>> to make your own cable (which shouldn't be too hard, merely
>>>> crimping on the same RJ plug onto a USB cable, once you know
>>>> the pinout).
>>>
>>> Great idea. I bet someone has already done that by now when I think
>>> of it but I have a meter and wouldn't mind the experience. I wonder
>>> if I would need a special crimping tool for either of those
>>> connectors.
>>
>> Might be easiest (and just as cheap)  to just cut the end
>> off of an old USB cable (with the plug already moulded on),
>> then for the RJ plug, yes you'd need a type-specific RJ(nn)
>> crimper for that, which doesn't actually "crimp"... but call
>> it that if you want anyone to know what you're talking
>> about.
>
> Maybe I can just splice the middle of two cables.
>
>

Sure, there are a bunch of different alternatives, including
opening up the UPS and putting a USB socket on it (to repace
the RJ socket or wired parallel to it) so it accepts a
standard USB cable.
Author
17 Mar 2005 10:54 AM
Jimmy
kony wrote:
Show quoteHide quote
> On Wed, 16 Mar 2005 20:30:33 -0500, "Jimmy"
> <JimmyCl***@xemaps.com> wrote:
>
>> kony wrote:
>>> On Wed, 16 Mar 2005 15:49:09 -0500, "Jimmy"
>>> <JimmyCl***@xemaps.com> wrote:
>>>
>>>> kony wrote:
>>>>> On Tue, 15 Mar 2005 18:43:47 -0500, "Jimmy"
>>>>> <JimmyCl***@xemaps.com> wrote:
>>>>>
>>>>>
>>>>>>  It would seem to me it is USB. One end is plugged into the front
>>>>>> USB port and the other end goes in what says Data Port on the
>>>>>> Backup Unit. I just checked and a network cable does plug into
>>>>>> it. You know of where to find this cable?
>>>>>
>>>>> It's proprietary as are many UPS cables.  They even had an
>>>>> annoying tendency to take a standard looking serial cable
>>>>> and rewire it so you'd need their special cable.  You could
>>>>> buy one from them, but if it were me, I'd at least take a
>>>>> multimeter and get the pinout for that one while it's still
>>>>> sorta-working, as this would be useful if you ever decided
>>>>> to make your own cable (which shouldn't be too hard, merely
>>>>> crimping on the same RJ plug onto a USB cable, once you know
>>>>> the pinout).
>>>>
>>>> Great idea. I bet someone has already done that by now when I think
>>>> of it but I have a meter and wouldn't mind the experience. I wonder
>>>> if I would need a special crimping tool for either of those
>>>> connectors.
>>>
>>> Might be easiest (and just as cheap)  to just cut the end
>>> off of an old USB cable (with the plug already moulded on),
>>> then for the RJ plug, yes you'd need a type-specific RJ(nn)
>>> crimper for that, which doesn't actually "crimp"... but call
>>> it that if you want anyone to know what you're talking
>>> about.
>>
>> Maybe I can just splice the middle of two cables.
>>
>>
>
> Sure, there are a bunch of different alternatives, including
> opening up the UPS and putting a USB socket on it (to repace
> the RJ socket or wired parallel to it) so it accepts a
> standard USB cable.

Ya or maybe wire a nic card to become a USB connection. Maybe make a small
inline adapter.