Maxtor 3100 USB Hard Drive not recognized in XP Pro

9 Mar 2005 7:13 PM

jjo

I recently bought Maxtor 3100 portable HD, with USB connectivity and is supposed to be compatible with both USB 1.1 and 2.0 . It should not need any driver when connected to XP computer. I have 2 computers one notebook and one desktop, both running XP pro. I have no problem using my HD on the notebook which easily recognized my HD when I plug it into one of the 1.1 USB ports. When I plug the HD to the USB port of the desktop (2.0), I get the message " One of the USB devices attached to this computer has malfunctioned and windows does not recognize it". When I take a look at the USB ports in the device manager, an "unknown device" is listed. Other hardware runs fine when connected to these same USB ports. What can I do? -- jjo ------------------------------------------------------------------------ jjo's Profile: http://extremetechsupport.com/forum/member.phtml?userid=862 View this thread: http://extremetechsupport.com/forum/showthread.phtml?t=162353

9 Mar 2005 10:17 PM

Harry Avant

I purchased a 160 gig Maxtor for use with my Win98 systems in Dec 03
and since then have been using it with an XP system. In both cases no
problems. Did you install the driver from the CD that came with the
system? It's not necessary to install all of the Retrospect SW but
perhaps the driver is.

Harry

jjo <jjo.1ln6ja@news.nospam.local> wrote:

Show quoteHide quote

>
>I recently bought Maxtor 3100 portable HD, with USB connectivity and is
>supposed to be compatible with both USB 1.1 and 2.0 . It should not
>need any driver when connected to XP computer. I have 2 computers one
>notebook and one desktop, both running XP pro. I have no problem using
>my HD on the notebook which easily recognized my HD when I plug it into
>one of the 1.1 USB ports. When I plug the HD to the USB port of the
>desktop (2.0), I get the message " One of the USB devices attached to
>this computer has malfunctioned and windows does not recognize it".
>When I take a look at the USB ports in the device manager, an "unknown
>device" is listed. Other hardware runs fine when connected to these
>same USB ports. What can I do?
>
>
>--
>jjo
>------------------------------------------------------------------------
>jjo's Profile: http://extremetechsupport.com/forum/member.phtml?userid=862
>View this thread: http://extremetechsupport.com/forum/showthread.phtml?t=162353
>